Orders over $500 will be shipped with a Signature Required, and will not be left at the door if no one is home. Please ship to a business/work address where someone can sign for your package.
You can always Insure your package for an additional fee (contact us in advance to purchase insurance). Free Shipping and Regular Shipping Prices Do Not Include Insurance on your package. Sugar Creek Bedding is not responsible for missing or stolen packages. Please contact us if you prefer to have your package insured for an extra fee and/or to have it shipped with No Signature Required.
Standard Delivery: We ship most of our orders to arrive via UPS. Personalized, custom and “made to order” pieces are shipped between 6-8 weeks of ordering. Please Note: Items ordered together may not arrive in same box. Shipping charges include order processing, item selection, packaging and transportation of items. Custom bedding, “made-to-order” and personalized items are considered to be a custom order. Custom order merchandise is non-cancelable, non-returnable and non-exchangeable.
At times, Free Shipping is offered only to the U.S. 48 Contingious States for orders over $500.00
From time to time a product may be damaged in shipping. If you receive a damaged item:
We will contact UPS to come pick up the packaged to be returned.
Orders sent by Standard Ground and should be delivered within 5-10 business days. Packages under 2 lbs. may be sent USPS First Class or Priority Mail. If a specific delivery date is required please Email or Call with your request and we will do our best to fulfill it.
Our customer service office hours are Monday-Friday 9am-5 pm EST and closed Saturdays, Sundays and all major holidays.